Dispute Management starts with understanding the portfolio of disputes and the goals for resolving the disputes. Once the scope is determined then process options are explored to identify the right process to achieve the dispute resolution goals.
Each program is unique but draws upon successful programs. Decisions are made by the design team that ensures buy-in from the all levels of staff who will be impacted.
Finally, all programs require metrics to measure performance. It is important that measuring performance encompass a simple process.
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